Booking Terms & Conditions

The following additional Terms and Conditions apply to all delegates who register in Fast-Track Programs from 1st January 2021 and relate to COVID19 Cancellation and Refund policies

  1. If we cancel a Fast-Track because of a definite COVID related issue – which includes the venue being in or travel being required in, a declared COVID hotspot, speaker inability to attend due to COVID related border issues, change to delegates numbers because of COVID issues, you will be entitled to a full refund.
  2. If you cancel your Fast-Track booking, because of a definite COVID related issue – the area you live becomes a prescribed hotspot or if travel to the Qld venue now means you need to quarantine on your either your return to your usual residence or on your arrival in Queensland, you will be entitled to a ‘credit’ to attend the next session of that Fast-Track Program (with no additional program fees).
  3. Alternatively, you may request a refund of the Fast-Track Program fee, which will be the Program fee less an administration fee of $195.
  4. All requests must be made in writing to the Director of Operations at info.au@improveinternational.com
  5. If your cancellation is made within 48 hours of the Fast-Track Program start date, you will be entitled to a credit of the paid amount towards the next session of the Fast-Track Program or credit towards another Program, under the discretion of the Director

The following additional Terms and Conditions apply to delegates who register in Modular SAS Program Ortho as Year 1 from 1st January 2021 and relate to COVID19 Cancellation and Refund policies

  1. If we cancel a face-to-face Practical session because of a definite COVID related issues – which includes the venue/travel being required in a declared COVID hotspot, speaker inability to attend due to COVID related border issues, change to delegates numbers because of COVID issues your registration in the 2021 SAS Program Ortho Year 1 will cancelled and you will be given an opportunity for a program refund or credit.
  2. The program refund or credit would be less the amount of any already supplied Surgery Textbooks and an administration fee of $195, in the case of the refund. Program credit would be for the full amount, less the amount of the supplied Surgery Textbook.
  3. If you cancel a face-to-face Practical session booking, because of a definite COVID related issue – the area you live becomes a prescribed hotspot or if travel to the Qld venue now means you need to quarantine on either your return to your usual residence or on your arrival in Queensland, your registration in the 2021 SAS Program Ortho Year 1  will be cancelled and you will be entitled to a program refund or credit as above.
  4. For the purposes of these Terms, “we, us and our” means Veterinary Education & Training Pty Ltd ACN 629 296 386 and “you and your” means the person described in the Booking form

The following Terms and Conditions apply to all delegates who register in Programs from 15th August 2019.

  1. These payment terms and conditions (“Terms”) apply to our 4-month, one and two-year modular veterinary professional (veterinary surgeons, veterinary nurse & veterinary technician) training programs (“Modulars”) and weekend training courses (“Fast-Tracks”). Details of our Modulars and Fast-Tracks (together called “Programs”), including their requirements, dates and fees, are described on our website at www.improveinternational.com.au
  2. By completing a booking form for a Program and clicking on the button to proceed, you are requesting to participate in that Program and agreeing to these Terms (“Booking”). No other payment terms or conditions apply unless we agree in writing.
  3. You confirm that the information you provide in the Booking form is complete and accurate. You also confirm that you meet the requirements (if any) of participating in the Program, and that if we request it you will provide documentary evidence of the information you provided and your qualifications.
  4. Subject to these Terms, we agree to provide each Booked Program and you agree to pay us the fee for each Booked Program.
  5. We may add, remove or change any detail of any Program. Significant details of a Program are the Program’s overall content, it’s fee and it’s dates.  If we change a significant detail and you have a Booking for that Program, we will email you.  If we increase a fee for a Program after you have Booked that Program, you will only have to pay the original fee.
  6. If we change a significant Program detail, you may reply to our notification email within 7 days to cancel your Booking. We will be deemed to have cancelled your booking for that Program and clause 13 will apply.  If you reply after 7 days, clauses 10 to 12 will apply.  You agree that we will not owe you any compensation for changing any Program detail.
  7. We may offer you more than one option to pay the fee for a Program. You agree to pay the fee according to the option you select in the Booking form.  Regardless of option, by making a Booking you agree to pay the full Program fee for that Program no later than 7 days before the Program end date.  All Program fees are inclusive of GST.
  8. If you have not made a payment according to the fee payment option you selected, we may suspend your access to the Program and any of its materials and any of our resources until you have paid the unpaid monies. If your payment is more than 28 days overdue, we may email you to cancel your Booking, in which case you will forfeit any deposit you paid and you agree to pay us the balance of the fee for that Program.
  9. We may charge interest on any unpaid monies at the rate of 10% per annum from the due date of payment to the date you actually pay the monies.
  10. At any time, you may cancel your Booking by emailing our Director of Operations at info.au@improveinternational.com. If you do so, we will refund all monies you have paid for that Program unless these terms require you to forfeit or pay part or all of the fee for that Program.
  11. If you decide to cancel your Booking for a Modular Program:
    1. after we have sent you Confirmation – you will forfeit any deposit you paid when making your Booking;
    2. between 28 and 14 days before the start date – you will forfeit any deposit you paid and you agree to pay us a further 20% of the fee for that Modular; or
    3. less than 14 days before the start date  – you will forfeit any deposit you paid and you agree to pay us the balance of the fee for that Modular (if money is outstanding) 
    4. during the program duration you will forfeit all fees for that Program
  12. If you cancel your Booking for a Fast-Track:
    1. more than 28 days before the start date – you will forfeit 20% of the fee for that Fast-Track and we will refund the remainder;
    2. between 28 and 14 days before the start date – you will forfeit 50% of the fee for that Fast-Track and we will refund the remainder; or
    3. less than 14 days before the start date – you will forfeit the fee for that Fast-Track.
  13. At any time, we may cancel your Booking by emailing you. If we do so, we will refund all monies you have paid for that Program.  You agree that we will not owe you any compensation for cancelling your Booking other than as required by these Terms (including but not limited to travel and accommodation costs).
  14. At any time, you may request a deferral of your Booking (“Request”) by emailing our Director of Operations at info.au@improveinternational.com. We may grant or refuse your Request.  If we grant your Request, you will be deemed to have made a Booking for the next session of that Program – only one deferral opportunity will be offered.  You will also be deemed to have agreed to pay us a non-refundable payment of $500.00 for a deferred Modular and $250.00 for a deferred Fast-track.  If we refuse your request, you will be deemed to have cancelled your Booking for that Program and clauses 10 to 12 will apply.
  15. No later than 2 days before the Program start date, you may substitute yourself for another suitably qualified person by emailing info.au@improveinternational.com. You agree to pay us a non-refundable payment of $50.00 for the substitution.
  16. For any other situations that are not covered by the above or extenuating circumstances, please email our Director of Operations at info.au@improveinternational.com.
  17. If these Terms give us a choice (i.e we “may” do something) then that choice is entirely ours and we are not obliged to do (or not do) anything.
  18. For the purpose of these Terms, we will be deemed to have emailed you if we send an email to the address you entered into the Booking form.
  19. Our rights in these Terms are cumulative and in addition to all of our rights at law.
  20. If clause in these Terms is invalid, illegal or unenforceable (including but not limited to anything prohibited by the Australian Consumer Law), that clause will be read down so it is no longer invalid, illegal or unenforceable and if that clause cannot be read down it will be severed from these Terms without affecting the remaining clauses.
  21. These Terms are governed by the laws of Queensland and you agree that disputes can be dealt with by the Queensland courts.
  22. For the purposes of these Terms, “we, us and our” means Veterinary Education & Training Pty Ltd ACN 629 296 386 and “you and your” means the person described in the Booking form.


The following Terms and Conditions apply to all delegates who registered in Programs prior to 15th August 2019.

  1. The delegate agrees to pay for the program in full, as described on the registration form. Please be aware this is regardless of which payment option (instalments or upfront) has been selected.
  2. If for any reason (such as an inadequate number of registrants) a program is not run, any fees paid will be refunded in full; however, other expenses incurred by delegates such as pre-booked travel arrangements will not be reimbursed. For this reason, we strongly recommend delegates delay booking flights and accommodation until they have received written confirmation that the course has been confirmed.
  3. A cancellation fee of 20% of the total program fee will be incurred for cancellations up to 14 days prior to program commencement. If the delegate has paid upfront, 20% of the total program fee will be retained by Improve and the remainder refunded to the delegate. If the delegate is paying by monthly instalments, upon program withdrawal the delegate will be invoiced for 20% of the total program fee and any monies already paid will not be refunded. (these conditions refer to bookings made prior to 15th August 2019 – for all other bookings made after this date see updated Terms and Conditions below)
  4. A cancellation fee of 100% of the total program fee will be incurred for cancellations within 14 days prior to program commencement. The full program fee will be invoiced for those who have elected to pay by instalments.
  5. All cancellations must be made in writing. Please refer any claims for refunds in writing to the Director of Operations, Vet. Education and Training Ltd, t/a Improve International at info.au@improveinternational.com.