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Booking Terms & Conditions

The following Booking Terms and Conditions apply to all delegates who book in Programs sold by Improve International Australia. 

  1. These payment terms and conditions (“Terms”) apply to all our modular veterinary professional training programs (“Modulars”) and weekend training courses (“Fast-Tracks”). Details of our Modular and Fast-Track programs (together called “Program/s”), including their requirements, dates and fees, are described on our website at www.improveinternational.com.au. Veterinary professionals are veterinary surgeons, veterinary nurse & veterinary technicians.
  2. By completing a booking form for a Program and clicking on the button to proceed, you are requesting to participate in that Program (as described fully on our website) and are agreeing to these Terms (“Booking”). No other payment terms or conditions apply unless we agree in writing.
  3. You confirm that the information you provide in the Booking form is complete and accurate. You also confirm that you meet the requirements of participating in the Program and you will provide documentary evidence of the information you provided and your qualifications, if requested.
  4. Subject to these Terms, we agree to provide each Booked Program and you agree to pay us the fee for each Booked Program.
  5. We may add, remove or change any detail of any Program. Significant details of a Program are the Program’s overall content, its fee, it’s date and locations.  If we change a significant detail and you have a Booking for that Program, we will email you. If we increase a fee for a Program, after you have Booked that Program, you will only have to pay the original fee. 
  6. If we change a significant Program detail, you may reply to our notification email within 7 days to cancel your Program Booking. We will be deemed to have cancelled your booking for that Program and Clause 13 will apply.  If you reply after 7 days, clauses 10 to 12 will apply.  You agree that we will not owe you any compensation for changing any Program detail. 
  7. We may offer you more than one option to pay the fee for a Program. You agree to pay the fee according to the option you select in the Booking form.  Regardless of payment option, by making a Booking, you agree to pay the full Program fee for that Program by the date agreed in the  
    Booking form or payment schedule (if a written agreement is in place). All Program fees are inclusive of GST. 
  8. If you have not made a payment according to the fee payment option you selected, we may suspend your access to the Program and any of its materials and our resources until you have paid the unpaid monies. If your payment is more than 28 days overdue, we may email you to cancel your Booking, in which case you will forfeit any deposit/monies paid and you agree to pay us the balance of the fee for that Program. 
  9. We may charge interest on any unpaid monies at the rate of 10% per annum from the due date of payment to the date you pay the overdue monies.
  10.  At any time, you may cancel your Booking by emailing our Director of Operations at [email protected] and advising in writing you wish to cancel your booking. These Terms may require you to pay part or all of the fees for that Program. Any monies not required by these terms will be refunded 
  11. If you cancel your Booking for a Modular Program: 
    1. After we have sent you Booking Confirmation – you will forfeit any deposit amount you paid when making your Booking; 
    2. Less than 28 days before the start date – you will forfeit any deposit, and you agree to pay us a further 20% of the fee for that Modular (if money is outstanding)  
    3. During the course of Modular program duration, you will forfeit all program fees paid to us for the Program.
  12. If you cancel your Booking for a Fast-Track:
    1. More than 28 days before the start date – you will forfeit a cancellation administration fee for that Fast-Track ($250) and we will refund the remainder; 
    2. Less than 28 days before the start date – you will forfeit any deposit, and you agree to pay us a further 20% of the fee for that Fast Track (if money is outstanding) 
  13. At any time, we may cancel your Booking by emailing you. If we do so, we will refund all monies you have paid for that Program.  You agree that we will not owe you any compensation for cancelling your Booking other than as required by these Terms (including but not limited to travel and accommodation costs). 
  14. At any time, you may request a deferral of your Booking (“Request”) by emailing our Director of Operations at [email protected]. We may grant or refuse your Request for a program deferral, and specific deferral conditions will apply. If we grant your Request, you will be deemed to have made a Booking for the next calendar session of that Program. Only one deferral opportunity will be offered.  You will also be deemed to have agreed to pay us a minimum non-refundable payment of $500.00 (or additional fees based on pro-rata of program resource access) + the difference in program fee for the next intake of the deferred Modular program and $250.00 for a deferred Fast-track course (if there is a fee difference.)  If we refuse your request, you will be deemed to have cancelled your Booking for that Program and clauses 10 to 12 will apply.
  15. No later than 2 days before the Program start date, you may substitute yourself for another suitably qualified person by emailing [email protected]. You agree to pay us a non-refundable payment of $50.00 for the substitution. 
  16. For any other situations that are not covered by the above or extenuating circumstances, please email our Director of Operations at [email protected] 
  17. If these Terms give us a choice (i.e we “may” do something) then that choice is entirely ours and we are not obliged to do (or not do) anything. 
  18. For the purpose of these Terms, we will be deemed to have emailed you if we send an email to the address you entered into the Booking form. It is your responsibility to notify us of any changes in your contact details. We cannot be held responsible if notification of program changes (dates/times/venues) or alterations to program access are not received if up to date contact details are not supplied. 
  19. Our rights in these Terms are cumulative and in addition to all of our rights at law. 
  20. Amendment of terms and conditions – we have the right to revise and amend these terms and conditions from time to time without prior notice. Modifications are effective immediately upon being posted on our website. Your continued use of our website and the services and products therein after any amendments are posted constitutes your acceptance of the modifications.
  21. If a clause in these Terms is invalid, illegal or unenforceable (including but not limited to anything prohibited by the Australian Consumer Law), that clause will be read down so it is no longer invalid, illegal or unenforceable and if that clause cannot be read down it will be severed from these Terms without affecting the remaining clauses. 
  22. These Terms are governed by the laws of Queensland, and you agree that disputes can be dealt with by the Queensland courts. 
  23. For the purposes of these Terms, “we, us and our” means Veterinary Education & Training Pty Ltd ACN 629 296 386 and “you and your” means the person described in the Booking form.