Veterinary Education & Training (ABN 52 629 296 386) trading as Improve Veterinary Education is committed to protecting your privacy and managing your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, store, and protect your personal information, as well as your rights regarding that information.
We collect personal information that is reasonably necessary for us to provide our services. This may include (but is not limited to) your name, contact details, veterinary qualifications, place of work, payment information, records of communication with us, and details about the programs or courses you enrol in or express interest in.
Information is collected directly from you when you complete forms on our website, enrol in a course, communicate with us via email or phone, or participate in surveys or promotions. We may also collect data on how you interact with our website, including through the use of cookies and analytics tools.
When you visit our website, small data files known as cookies may be placed on your device to improve your experience and help us understand how the site is being used. Cookies are standard tools used by most websites, and they do not give us access to your computer or personal information beyond what you voluntarily share.
Cookies serve a range of purposes. Some are essential for the proper functioning of the website; for example, enabling you to stay logged in as you move between pages or ensuring that content loads correctly.
Functionality cookies may remember your preferences, such as your region, language, or previously viewed content, so that you have a more personalised experience on future visits.
We may also use performance cookies, which collect anonymous data on how visitors use our website. This helps us analyse traffic patterns, identify areas for improvement, and enhance site functionality. For example, we may use tools like Google Analytics to understand which pages are most popular or how users navigate the site.
We may also use targeting or advertising cookies to deliver relevant ads and content based on your browsing habits. These cookies may be set by us or by third-party providers (such as social media platforms or ad networks).
You can control or disable cookies at any time by adjusting the settings in your browser. Most browsers allow you to block all cookies or just specific types. You can also delete cookies that have already been stored. Please note that disabling cookies may affect your ability to access certain features or functionality on our website.
By continuing to use our website, you are consenting to our use of cookies as outlined above unless you have disabled them through your browser settings.
We use the personal information we collect to deliver our programs, manage enrolments, process payments, and provide customer support. It also allows us to send you important updates, course materials, and marketing communications (unless you opt out). Your information may also be used to help us improve our services and website.
If you provide your consent for specific uses of your data, such as subscribing to newsletters or promotional emails, you may withdraw that consent at any time. Simply use the unsubscribe link included in our communications or email us directly at [email protected] to be removed from the list.
You have the right to access the personal information we hold about you and to request corrections if you believe any of the details are inaccurate. You may also request that we delete your personal information (this is known as the “right to be forgotten”). If you would like us to erase your data or stop processing it, please email us at [email protected].
You also have the right to withdraw your consent at any time if you previously agreed to us using your data for specific purposes, such as marketing.
We may disclose your personal information to trusted third parties who help us deliver our services, such as payment processors, email service providers, IT support, or website hosting partners. These third parties are only given access to the information necessary to perform their services and are required to protect your information.
We implement a range of technical, administrative, and physical safeguards to help ensure that your personal data is protected from unauthorised access, disclosure, alteration, or destruction.
If our website or organisation is taken over, sold, or involved in a merger or acquisition, your details may be disclosed to our advisers and any prospective purchasers and will be passed on to the new owners.
We retain personal information only for as long as necessary to provide our services, meet legal and business obligations, or resolve disputes. If you request that we delete your information, we will take reasonable steps to permanently remove it from our systems unless retention is required by law. Identity verification will be required before fulfilling data-related requests. To request your data be deleted, please email our team: [email protected].
We will never sell or rent your personal information to third parties.
We may update this Privacy Policy from time to time to reflect changes in our operations or legal requirements. The most current version will always be available on our website.
If you have any questions about this Privacy Policy, wish to access or correct your information, or want to make a complaint, please contact us at:
Veterinary Education & Training trading as Improve Veterinary Education
Email: [email protected]
Phone: (07) 3244 1650
Address: Plaza Chambers, Suite 32 3-15 Dennis Road, Springwood QLD 4127, Australia
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).